Employer: Networkers Technology
12 Month Contract
An Exciting career opportunity with a global Chinese telecommunications vendor!
Our client is seeking to place a Project Manager to be based in Uganda, Kampala.
The Project Manager will support the client through ensuring the continuity of best practice in the problem management process, which will be executed by IT service delivery staff, required by the clients’ customers
- More than two years TE or OSP Project management experience
- Quality and EHS Knowledge
- Skilled at System Operation
The incumbent will mainly focus on core IT Service Management / ITIL functions including but not limited to areas such as problem management, incident management, change management, configuration management, service-level management.
The Problem Manager ensures that standardized methods and procedures (ITIL v3) are used for efficient and prompt handling of all problem in order to minimize the impact of problem upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.
The job holder executes the Problem Management process tasks in adherence with global and local requirements Coordinates and manages the Problem Management process activities across the global factory and with external suppliers to agreed global and local SLAs.
In charge of monitoring the effectiveness of problem management and making recommendations for improvement
Call and chair Post Mortem Review meetings following Major Incidents; issue a written Post Mortem report to IT management; ensure Post Mortem actions are completed in a timely manner.
Produce trends analysis of recurring Problems/Incidents -extract trends on Incident types, Customer types, key problem areas, hardware types etc;
Organize regular meetings with IT support groups to review recurring Problems and press for final resolutions -or escalate; produce ‘Escalation Reports’ on recurring issues and issues not being resolved.
In charge of reviewing and auditing the process
Perform any other duties as assigned by the Service Delivery Manager
Apply before Saturday, June 24, 2017